Frequently Asked Questions
Your guide to natural beauty and seamless shopping.
Are Natio products tested on animals?
No, Natio is a cruelty-free brand. We do not conduct animal testing on any of our products or ingredients, nor do we commission third parties to do so on our behalf.
What is your return policy?
We offer a 30-day return policy for items purchased through our online store. Products must be in their original, unopened packaging to be eligible for a refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. Express shipping options are available at checkout for faster delivery.
Are your products suitable for sensitive skin?
Yes, many of our ranges, such as the 'Calm' and 'Gentle' lines, are specifically formulated with botanical extracts designed to soothe and nourish sensitive skin types.
Do you offer international shipping?
Currently, we ship to selected countries worldwide. Please enter your address at checkout to see if delivery is available to your specific region.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.