Returns & Exchanges

At Natio, we want you to be completely satisfied with your botanical beauty purchases. If a product does not meet your expectations, you may return it within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our beauty customer service team via email with your order number and the specific items you wish to return.

• 2.
  Pack Securely

  Place the unused items in their original packaging, ensuring they are well-protected to prevent damage during transit.

• 3.
  Affix Shipping Label

  Print the prepaid return shipping label provided by our team and securely attach it to the outside of your parcel.

• 4.
  Receive Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.